FAQs: Ordering, In-store Pickup, Shipping, etc.

You must be 21 years of age or older to purchase alcoholic beverages.

How do I order?
You can place an order in two ways:
1. Shop here, online! Note: Please log into your account before placing items in your cart. Items in the cart disappear after 30 minutes of inactivity if you are not logged in. If you are logged in, cart items are preserved for 2 weeks.
2. Call us. 845.440.6923.

How do I get my order?
Pick up at the store, we're open 7 days/week. Monday-Saturday 10:00am-8:00pm / Sunday 11:00am-6:00pm (try to place orders at least a half-hour before last pickup time for same-day pickup). For pickup orders, we will store your wine for you free of charge for up to three months. Unless you have contacted us to arrange further storage, if we have not been able to contact you and you have not picked up your wine after three months' time, your order will be considered picked up and no refunds will be issued.

Deliveries to Beacon addresses are available for orders over $75.00. Choose the Pickup option at Checkout and call 845.440.6923 to arrange a date and time.

Do you ship?
We only ship within New York State. Please do not place an order for shipment outside of New York State, your order will be canceled and your payment minus fees for credit card charge/refund processing will be refunded
.

An adult (21+ years old) signature is required to receive your shipment - consider opting to deliver to a business location to ensure an adult is available to sign for the package. We typically ship via UPS Ground, please call us at 845.440.6923 or email us at [email protected] if you need expedited shipping. Expect to receive your shipment 7-10 days after making your purchase online (it will often be sooner). We will reach out with a UPS tracking number when your order has shipped.

If your order is returned by UPS to us because nobody over 21 years old was available to sign for the package at the address given, additional shipping charges will be incurred by you for re-delivery, including return delivery fees. Any requests for refunds due to this issue will be for the product and taxes only; you will incur fees for return delivery and credit card charge/refund processing.

We do not recommend shipping during extreme hot or extreme cold temperatures (unless you email us that you want us to ship regardless and that you take sole responsibility for the condition of the wine), but are happy to hold your purchase until it is safer to ship. Should you decide to cancel your order - because you do not want to take the risk of shipping in extreme temperatures and do not want to wait for safer temperatures - refunds will be for payment minus fees for credit card charge/refund processing.

What is your return policy?
We offer refunds or exchanges for defective goods returned within 30 days of purchase. We cannot accept returns of unopened non-defective goods, or any bottles that have been subjected to temperature changes.

Cancellations
If you choose to cancel this order for your own personal reasons, your payment minus fees for credit card charge/refund processing will be refunded.